January 2016 Access One Case Study Access One Builds Better Business Communications with Metaswitch www .me t aswit ch. c om © 2018 Metaswitch Networks. All Rights Reserved Access One is a Chicago-based managed service provider focused on the telephony, data and managed IT needs of mid-sized businesses. Ac- cess One has been selling business services for over 20 years, evolving to a comprehensive product portfolio including MPLS broadband con- nectivity, data center services, SIP Trunking, Hosted PBX and UC, and managed security. Its target market is primarily business customers in the Chicagoland area, but also nationwide. Since its inception, Access One has focused on providing the best cus- tomer experience in business technology and communication services. This “high touch” , per

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