INTRODUCTION The hospital is a 350-bed regional medical center that is the anchor of a Malcolm Baldridge National Quality Award- winning integrated delivery network. It is the sole inpatient provider in its community and serves 300,000 people in 21 counties across four states. The nearest competition is from the large, city-based medical centers that are approximately 50 miles away . The hospital performs nearly 1,700 inpatient neuro-musculoske

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