Huron Consulting Group helped a mid-Atlantic hospital accelerate patient experience improvements by designing a comprehensive leadership development program to elevate care and patient satisfaction scores. They worked closely with hospital leaders to engage and mobilize employees across all levels through real-time coaching, rigorous training, and scalable online learning focused on patient experience best practices. Huron also implemented scenario-based leadership training and enforced accountability measures to ensure high participation and compliance, resulting in better patient care and significantly improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores,.

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