HappyFox converted all incoming emails to different mail boxes as tickets belonging to different categories. The ability to assign tickets to specific users automatically helped organize and monitor the entire support process. This also made it easier to keep a track of individual customer issues and the time it to took to resolve each one of them. A provider of different online courses, Accelerate Education aims to increase educational opportunities for students in grades K-12. In addition to curriculum support, it also offers hosting, instruction and training for schools. Joe Runciman, online course developer at Accelerate Education tells us why good customer support is an important part of his business and how the transition to HappyFox has made a difference. IMPLEMENTATION

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