© 2017 RCN. Al l r i ght s r eser v ed. CASE STUDY About Wor k Communi t y I ndependence ( WCI ) WCI i s a non- pr ofit agency t hat hel ps i ndi v i dual s wi t h a wi de r ange of i nt el l ect ual di sabi l i t i es achi ev e a r i ch, meani ngf ul l i f e t hr ough an ar r ay of ser v i ces. Headquar t er ed i n Wal t ham, Ma, WCI manages r esi dent i al housi ng ser v i ces f or 135 peopl e t hr oughout 55 l ocat i ons i n f our ci t i es. The Chal l enge WCI manages 55 l ocat i ons t h WCI manages 55 l ocat i ons t hr oughout Massachuset t s t hat wer e bi l l ed as separ at e ent i t i es mak i ng mont hl y management of t he account s conf usi ng and t i me consumi ng. Wi t h 135 peopl e scat t er ed t hr oughout f our ci t i es, WCI f aced addi t i onal char ges due t o ex

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