Adactus Housing owns and manages over 12,600 homes across 25 local authority areas in the North West of England. Comprising six independent companies the Adactus Housing Group has an annual turnover in excess of £45m. Recently Adactus set for itself three key operational goals - growing the organisation, increasing efficiency and improving service – which lead to the creation of an action plan to reduce the cost of back office services. Finance was identified as reaping the greatest rewards. Three main issues were to be tackled, all of which centred on invoice processing. Challenge Manual work: Almost all supplier invoices were paper based. Approximately 40,000 – 60,000 invoices are received each year and handling them is a slow and labour-intensive process, prone to data entry e

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