A Strategic Approach to Automate Modern Digital Businesses The 451 Take 451 Research is a leading information technology research and advisory company focusing on technology innovation and market disrup- tion. More than 100 analysts and consultants provide essential insight to more than 1,000 client organizations globally through a combina- tion of syndicated research and data, advisory and go-to-market services, and live events. F ounded in 2000, 451 Research is a part of S&P Global Market Intelligence. WWW .451RESEARCH. COM Digital transformation is now a common strategic imperative for all organizations. It uses innovations born of evolving cloud and mobile technologies to improve the customer experience and provide operating efficiencies. However, many transformation initiative

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