800-400-TASK | www.taskus.com Next Generation Customer Experience A Story on the Road to Hyper-Growth CASE STUDY Client and The Route to Near-Real-Time ReportingWork with The Challenge The exponential jump in business led to growing pains. Scheduling drivers to meet the needs of incoming ride requests was hit-and-miss. The client was not able to predict in-app query patterns for riders and drivers or effectively handle high-traffic surges

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