Malakoff Humanis, one of France’s largest insurers, partnered with Thales to implement a scalable cloud-based CIAM solution to unify and secure its digital services. The Thales OneWelcome Identity Platform enabled GDPR compliance, consent management, and integration with France Connect, aligning with eIDAS regulations. The system provides accessible, user-friendly logins with SSO and self-service password recovery, reducing customer support demand and improving satisfaction. Multi-factor and adaptive authentication enhance fraud protection, while Thales’ solution ensures data residency in Paris and supports millions of users. Malakoff Humanis plans to advance toward password-free authentication for seamless digital experiences.

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