A rapid strategy exercise builds stakeholder consensus and positions a utility to advance its smart-grid deployment goal
A rapid strategy exercise builds stakeholder consensus and positions a utility to advance its smart-grid deployment goal
2 PagesCASE STUDY CUSTOMER EXPERIENCE ENERGY & UTILITIES © 2015 West Monroe Partners | westmonroepartners.com | 800.828.6708 AN UNCOMMON BLEND Preparing for customer transformation REC acquired a new territory that doubled its member base; however, the new territory’s technology lagged that of its existing territory. At the same time, the utility was in the process of deploying smart meters throughout its service territory over a three- to five
