A Proactive Approach to Data-driven Observability Case Study Ensuring a Highly Available and Highly Scalable Platform Case Study 1/3 datadog.com 620 8th Ave, 45th Floor • New York, NY 10018 +1 866 329 4466 Twin Challenges: Scaling Observability & Empowering Customer Support On a daily basis, Braze processes more than 8 billion API requests and sends more than 2.7 billion daily messages to a network of over 2.4 billion monthly active users. Jamie Doheny, Chief of Staff for Braze’s engineering organization, notes, "We needed a solution that helped us overcome the challenge of scaling our organization, including debugging incidents, and rapidly resolving customer support tickets." To put this in perspective, Braze grew its employee headcount by 57% in 2019, ending the year with alm

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