www.mytmc.com 1 Case Study Boise A Power Brand Gains Strength Through Managed TMS ® case study Copyright 2013. All Rights Reserved. ®www.mytmc.com 1 Case Study Boise Leveraging KPIs to Define Their Perfect Order When Boise first engaged TMC, on time delivery was the company’s primary objective. “Our brand is built on world-class customer service, so on time delivery was more than a statistic,” Lortz said. “It was critical to the success of our company. We want every one of our customers to say, ‘Boise is always on time.’” TMC’s process engineers collaborated with Boise's transportation and logistics teams to identify the 12 criteria that comprised the perfect order for Boise. “Working together, these groups ham- mered out the most critical KPIs,” said Lortz. “Then they wrote a plan t

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