Hillcrest is a property management company serving HOAs, condominiums, and townhome communities in the Chicago, Illinois area. Lindsay Diaferia, whom you will hear from in this case study, is the Director of Client Services. CHALLENGE Hillcrest wanted to streamline client service operations, but needed a way to automate maintenance workflows, input resident data, and gain high- level insights of their operations. SOLUTION Hillcrest implemented Pilera to manage maintenance and staff tasks, increase client satisfaction, and stay competitive. RESUL TS Now, Hillcrest: • Issues over hundreds of Work Orders a month. • Created charts in the knowledge base for Association information. • Reduced phone calls as residents are notified of work orders and can find information onlin

Join for free to read