CASE STUDY DELIVERING EXEMPLARY CUSTOMER EXPERIENCE Background InformatIon A high fashion house used Maximo 7.5 and Fingertip 2.0 to help deliver exemplary customer service to their discerning customers. Maximo helped the company to plan, phase and undertake preventive maintenance, to support store maintenance operations discreetly and be health and safety compliant. However, both of these systems were at the end of support. Project a Ims Maximo and Fingertip were deeply embedded within the client’s processes for achieving an excellent customer experience. Therefore, any upgrade needed to be seamless and smooth, avoiding any disruption to the day-to-day operations. t he s olutIon The Peacock Engineering team worked closely with the client to identify the most suitable upgrade solut

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