Case Study

A healthy customer experience

A healthy customer experience

Challenges • Support fully remote workforce • Secure access to cloud-based data and applications • High bandwidth to handle large volumes of real-time data Solutions • Lumen® Dedicated Internet Access (DIA) provides connectivity for all applications • Lumen® SD-WAN with Versa Networks handles optimal routing for real-time data • Lumen® Managed Solutions for monitoring performance and traffic Results • Improved call quality and reliability • Improved customer satisfaction • 40% monthly cost reduction versus the previous solution A healthy customer experience Accolade manages real-time data with SD-WAN Accolade accolade.com • Personalized health and benefits solution provider for employers • Advisors and clinical experts provide healthcare advocacy and support • AI delivers personal

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