Case Study

A Guide to Real-Time Communications in Banking and Financial Services

A Guide to Real-Time Communications in Banking and Financial Services

Balance Consumers like to be informed if their accounts dip below certain thresholds. Banks can send automated notifications to their customers based on customizable settings with on-demand alerts, so customers always know their current balance. Because their customers are alerted when their accounts fall below a designated floor, individuals are less likely to overdraft their accounts. They can even adjust their spending habits based on this helpful service. Providing your customers with these personalized insights improves the experience and drives customer satisfaction and trust. For example, Accenture’s 2020 Banking Consumer Study found that 65% of consumers are interested in receiving savings tips from their bank or insurer based on their spending patterns. Purchases Much li

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