Case Study Municipality of Gennep ‘I’m very proud of the result’ A fresh start The government, provinces and municipalities are aware of the importance of good service. As is the Gennep in the southern Dutch province of Limburg, a municipality with over 17.000 inhabitants. The service needed to be more effective – as many questions answered at the front desk as possible – and, more often, the service needed to be digital. Because of the co

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