Corporate Headquarters 30 South Wacker Drive Suite 1400 Chicago, Illinois 60606 (312) 869-8500 www.hillardheintze.com Protecting What Matters ® © 2017 HILLARD HEINTZE LLC 170714 CLIENT SERVICE INDUSTRY CASE STUDY DELUSIONAL A Firm Seeks Guidance Before Confronting a Hostile Ex-Employee Client’s Challenge A partner at an intellectual property firm with an international client base contacted Hillard Heintze Chief Executive Officer Arnette Heintze with a pressing matter. For several months, a former U.S. employee had been harassing and slandering employees at one of the firm’s Texas offices on both their work-related and private email accounts – and on numerous social media outlets. “This individual’s explosive and manic outbursts were happening weekly and creating a toxic wor

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