A different kind of bank requires a different kind of customer onboarding.
A different kind of bank requires a different kind of customer onboarding.
4 PagesMONZO | CASE STUDY A different kind of bank requires a different kind of customer onboarding. Discover how Monzo Bank is challenging high-street banks with a fast, customer- centric approach to online account onboarding and identity verification. Monzo is disrupting traditional branch-based banks by taking a novel approach to customer service—putting the customer at the very center of their banking experience. Monzo is part of a growing breed of digital or challenger banks that are growing in popularity and stealing share from established high street banks. Monzo understands that today’s consumers don’t have the time or the patience to visit a branch office when they want to deposit and withdraw funds, check their balances, or make simple account changes. Thanks to mobile
