A CFO GUIDE TO MODERN BILLING OPERATIONS W H I T E P A P E RA CFO Guide to Modern Billing Operations 2 Digital Transformation “By 2025, only one-third of finance departments will have achieved a level of technology competence to be described as digitally transformed while the CFOs of those that do will have greater influence in the organization’s management” Robert Kugel, SVP & Research Director, Ventana Research Optimizing the Office of Finance through Billing What Is Digital Transformation? The term ‘Digital Transformation” changes meaning by context and audience. For our purposes, this definition from Gartner sums it up—digital transformation can refer to anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business

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