94% reconciliation rate equips financial major for improved customer satisfaction
94% reconciliation rate equips financial major for improved customer satisfaction
4 Pages94% reconciliation rate equips financial major for improved customer satisfaction GENERATING BANKING AND FINANCIAL SERVICES IMPACT DESIGN • TRANSFORM • RUN Case Study Client Financial services firm—part of a leading global conglomerate Industry Banking and financial services Business need addressed Improve reconciliations process, reduce errors, and accelerate efficient closing Genpact solution Automated the reconciliation process and streamlined data loadings to eliminate delays and errors Business impact Following the Genpact-led initiative, success rate of daily reconciliations increased to 94% from 61%, exceptions decreased by 20%, and manual efforts and delays reduced by 20%GENPACT | Case Study | 2 Business challenge The financial services firm, part of the global conglome
