A textbook case of improving asset data management for this Connecticut university Wesleyan University is a private liberal arts college located in Middletown, Connecticut. The university’s IT staff had adopted solutions from Flexera partner ServiceNow® to digitize its hardware and software procurement process, as well as build an internal catalog of approved assets to make the IT ordering process easier for the 3,200 students and 1,000 faculty and staff on campus. But when the process was implemented, the development of the internal catalog quickly became bogged down by the need to manually obtain and record each asset’s specific model details to ensure it was properly catalogued. IT technicians often used search engines to find these details, wading through dozens of near

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