Case Study ON THE NICE SOLUTION ABOUT 2DEGREES When New Zealanders are looking for broadband or mobile services, 2degrees is a winning choice. The full-service telecommunications company delivers best-in-class broadband and mobile offerings to consumer and business cus - tomers across New Zealand. The company is well-known for fighting for fair for all New Zealanders by driv - ing healthy competition in mobile service costs and delivering outstanding broadband across the country. It is backed with a strong purpose and passion for customer -centricity, evidenced by its customer service team winning many awards over the years. 2degrees employs approximately 300 specialists that answer an average of 140,000 call per month. The specialists cover all aspects from customer sign ups for n

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