Headquartered in Netherlands, client serves legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare markets with their cutting- edge management portfolio across over 150 countries. An information major, client deals with providing timely, actionable insights in an end-to-end digital environment. Our client has a global identity with diverse local needs pertaining to every country of their presence. For a highly efficient end user services management combined with increased employee performance and compelling user experience, they needed a centralized and standardized digital workplace management services across North America. CONTACTS PER MONTH 10% CALL VOLUME SUPPORTED ONSHORE 12,060 4,000 Key Support Requirements Client EMPLOYEES IN NA REGION UST

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