100 Cambridge Street SP+ 100 Cambridge Street is a two-level underground parking garage located in a 22- story office tower residing in the historic area of Boston. Due to building restrictions, the 24/7 parking facility has limited space for promotional signage, and relies heavily on delivering exceptional service and word of mouth to promote its business. SP+ Office Services created a plan tailored to these unique circumstances. The team directed a major operations overhaul by repainting the garages, installing better cleaning and maintenances procedures, and applying a more professional employee dress code. A rigorous customer service training program was also implemented, emphasizing to all employees the importance of maintaining quality service on a day-to-day basis. Monthly parker ac

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