Case Study

020-EPOS

020-EPOS

Pages 2 Pages

CASE STUDY 020-EPOS Achieving perfect interaction between inbound and outbound activities with Aspect ® Unified IP ® Results • Improved utilisation of agent capacities due to blending • Good rebound closing ratios • Consistent quality benchmarks across all channels • Incr eased customer satisfaction, making contact via customer‘s preferred channel The Company Founded in 2002, 020-EPOS is a call and contact centre outsourcer that offers

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